About Us – Warranty

PJS MARKETING

CANADAS Q-LINK DISTRIBUTOR

PJS Marketing is a small Canadian Company
that distributes the Q-link  line of products.
We pride ourselves on great customer service and fast efficient delivery.

We do not rely on large call centres or pick and pack warehouses to process orders.
Our operation is contained in-house and when you call,
you are normally speaking with the owners of the Business.

 Contact us by email, or by phone at 1-519-800-4923
We enjoy talking to our customers.

Our hours of operation are:
9:00 a.m. to 5:00 p.m.
Monday –  Friday (excluding holidays) Eastern Standard Time

If we are unable to answer the phone, please leave your name,
phone number and a brief message.


WHY SHOULD YOU BUY FROM US?

PJS Marketing is the logical choice for Canadians who wish to order Q-Link products. You will always get the genuine original product when ordering from us, which is not always the case when importing from other suppliers.

Watch for the “Authorized Q-Link” reseller logo for authentic product purchase. You are also protected by Canadian Consumer Protection laws when ordering from us, your Canadian supplier.

Don’t be fooled into thinking that you will avoid paying Canadian Taxes if you are ordering from Suppliers in the USA. Canada Customs collects GST, HST and PST on all shipments that cross the border.

The Q-Link will in fact cost you more when purchasing from the USA as Carriers like UPS charge a minimum $35.00-$70.00 Customs Brokerage Fee for clearing  your shipment. Canada Post will still charge you all applicable taxes plus a package fee when importing any product into Canada.

The Customs Brokerage Fee  and Package Fee are NON-REFUNDABLE.

This difficulty is magnified when you have a problem with your order and have to return it to the Original Supplier in the US. It can take weeks to exchange the product or get a refund. The US Supplier cannot refund the tax you paid as he never collected it, you have to apply to Canada Customs for a rebate.

PJS Marketing, on the other hand, can provide you with Better Service, Faster Delivery and we are here to sort out any problems quickly (without any of the stress mentioned above). All orders are shipped Monday-Friday only. As long as the product ordered is in stock, most orders will ship the same business day or the next business day.

Q-LINKS 90 DAY MONEY BACK GUARANTEE
AND LIMITED WARRANTY

Thanks for your interest in Q-Link® EMF products, which we believe to be the finest and best-researched energy products on the market today. Our limited warranty applies to Q-Link brand products purchased directly from us, PJS Marketing.

What is covered by Q-Link’s Limited Warranty?
Our limited warranty covers defects in materials and workmanship with the exception of normal wear and tear.

How long does warranty coverage last?
From date of purchase:  Acrylic, Stainless Steel & Titanium Pendants, Bracelets and Powered Products carry a 1 Year Manufacturer Limited Warranty.  Silver & Gold Products and chains carry a 90 Day Manufacturer Limited Warranty. Q-Link CLEAR, Equine Pendant and other accessories carry a 30 Day Manufacturer Limited Warranty.

What is not covered?
Products damaged by misuse or occurrences outside of normal use by customer.

What will Q-Link do?
If approved, Q-Link will repair or replace defective products at no charge to you.

What do you need to do to get our help?
You may reach us during normal business hours at (519) 800-4923
or fill out the email form below.

When purchased from our Q-Link® website, Acrylic, Stainless Steel, Titanium & Silver Q-Link Pendants, Bracelets and Powered products may be returned for any reason, less a $15 shipping and handling fee, for a full refund within 90 days of purchase. Q-Link CLEAR, Gold Q-Link Pendants, Equine Pendants, chains and other accessories may be returned within 30 days of purchase. To be eligible for refund, products must be returned in like-new condition and be accompanied by original receipt and packaging.  Please contact us first so we may instruct you how to return.

This guarantee is unique as most other Companies only guarantee their product
against defects and inferior workmanship.

All you have to do is contact us to tell us that you are sending it back.

NOTE: The returned product(s) must be sent back in their Original Product Packaging to our Head Office address:

PJS Marketing Head Office
419 Elm Street
St Thomas, ON N5R 1K2

Please note this is our Head Office address and we are not open to the Public. We are a mail order Company.

Before you send it back, we ask you to ask yourself these questions:

1. Am I willing to go without the EMF Protection that Q-Link provides, whether I feel different or not?

2. Did I give the Q-Link a fair trial? (This is why we offer a 90 day guarantee)

Very few customers have ever sent their Q-Links back, so if you plan on returning it, please contact us first for instructions on the best method of return.

Refunds will not be accepted if the product shows any signs of damage, or does not include the Original packaging. You must also provide a copy of your receipt or proof of purchase from us.

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