Our hours of operation are: 9:00 a.m. to 5:00 p.m. Monday - Friday (excluding holidays) Eastern Standard Time
If we are unable to answer the phone, please leave your name, phone number and a brief message.
WHY SHOULD YOU BUY FROM US?
PJS Marketing is the logical choice for Canadians who wish to order Q-Link products. You will always get the genuine original product when ordering from us, which is not always the case when importing from other sellers online.
You are also protected by Canadian Consumer Protection laws when ordering from us, your Canadian supplier.
Don’t be fooled into thinking that you will avoid paying Canadian Taxes if you are ordering from Suppliers in the USA. Canada Customs collects GST, HST and PST on all shipments that cross the border.
The Q-Link will in fact cost you more when purchasing from the USA as Carriers like UPS charge a minimum $35.00-$70.00 Customs Brokerage Fee for clearing your shipment. Canada Post will still charge you all applicable taxes plus a package fee when importing any product into Canada.
The Customs Brokerage Fee and Package Fee are NON-REFUNDABLE.
This difficulty is magnified when you have a problem with your order and have to return it to the Original Supplier in the US. It can take weeks to exchange the product or get a refund. The US Supplier cannot refund the tax you paid as he never collected it, you have to apply to Canada Customs for a rebate.
PJS Marketing, on the other hand, can provide you with a faster Service & Delivery and we are here to sort out any problems quickly (without any of the stress mentioned above). All orders are shipped Monday-Friday only. As long as the product ordered is in stock, most orders will ship the same business day or the next business day.
Q-LINKS 30 - 90 DAY MONEY BACK GUARANTEE AND LIMITED WARRANTY
Thanks for your interest in Q-Link® EMF products, which we believe to be the finest and best-researched energy products on the market today. Our limited warranty applies to Q-Link brand products purchased directly from us, PJS Marketing.
What is covered by Q-Link's Limited Warranty?
How long does Warranty coverage last?
When purchased from our Q-Link® Canadian website, all Acrylic, Stainless Steel, Titanium, Silver Q-Link Pendants and Powered products may be returned in their original box, for a refund, less any shipping & handling within 90 days of purchase. You are responsible for the cost of return shipping.
EXCHANGES: All Exchanges must be unworn and returned in original packaging. Any scratches or damages caused by abuse and your refund may be denied. Your receipt must be included. Q-Link CLEARS and the Equine Pendant may be returned within 30 days of purchase. Chains and Cords are not covered under Warranty and can not be exchanged.
Please use Canada Post ExpressPost Service as it comes with $100 worth of free insurance and a tracking number. We are not responsible for any items lost in the mail during return to us.
** Any/All Exchanges must be Unworn and in New Condition **
There is a $15 handling fee per item returned/exchanged. This helps to cover the cost of our free shipping to you and the cost of return to the manufacturer.
You must contact us first to let us know you wish to return your purchase.
What will Q-Link do if a product is defective?
If approved by Head Office, Q-Link will repair or replace defective products.
What do you need to do to get our help?
You may reach us from 9:00 a.m to 5 p.m. Monday-Friday, excluding Holidays at:
or fill out the email form below.
Our guarantee is unique as most other Companies only guarantee their product against defects and inferior workmanship. Before your return any product please ask yourself these questions...
1. Am I willing to go without the EMF Protection that Q-Link provides, whether I feel different or not?
2. Did I give the Q-Link a fair trial? (This is why we offer a 90 DAY guarantee)
Very few customers have ever sent their Q-Links back, so if you plan on returning it, please contact us first to inform us that it's coming.
We reserve the right to deny a refund if the product shows any signs of damage or does no include the Original Packaging. You must also provide a copy of your receipt or proof of purchase from us.